1. Orders & Payments
Q: How do I place an order?
A: Simply find your favorite book-lover tee, choose your size/color, and click “Add to Cart” or “Buy Now.” Fill in your shipping and billing details, and we’ll process your order within 24–72 hours.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards and PayPal. All payments are securely processed with SSL encryption.
Q: Can I use a discount code?
A: Yes! Enter your discount code at checkout before completing your order.
2. Shipping & Delivery
Q: How long does shipping take?
A: Processing takes 24–72 hours. For U.S. customers, shipping usually takes 3–7 business days. International orders may take 7–20 business days depending on location.
Q: Do you ship internationally?
A: Yes! Aunomay ships worldwide so readers everywhere can enjoy our cozy bookish apparel.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking link via email. You can also check your order status anytime on our [Track My Order] page.
3. Returns & Refunds
Q: What if my product is defective or not as described?
A: We stand by our quality. If your item is damaged or misprinted, simply email us with photos and we’ll send a free replacement or full refund.
Q: Do you accept returns if I change my mind?
A: Yes! You may return unworn/unwashed items within 30 days of delivery. Buyer is responsible for return shipping unless the product is faulty.
Q: How do I start a return?
A: Contact us at au@aunomay.com with your order number and reason for return, and our team will guide you.
4. Products & Quality
Q: What material are your shirts made from?
A: We use high-quality Bella+Canvas tees (52% Airlume combed cotton, 48% polyester). They’re soft, lightweight, and eco-friendly.
Q: How do I choose the right size?
A: Check our Size Guide on each product page. Compare the measurements with your favorite tee at home for the best fit.
Q: Will the design fade after washing?
A: No—our DTG printing method ensures vibrant, long-lasting colors. For best care, wash inside-out with cold water and tumble dry low.
5. Customer Support
Q: Is my information safe?
A: Absolutely. All transactions are SSL-encrypted, and we never store your credit card details.
Q: How can I contact Aunomay?
A: Email us at au@aunomay.com or reach us via our Contact Us page. We typically reply within 24 hours.
Q: What are your support hours?
A: Our team is available 7 days a week to assist you.